Terms & Conditions
VE (UK): Terms and Conditions (T&C)
For your safeguard and for legal reasons it is essential that you read these pages as when making a purchase online you will be entering in to a legally binding contract. Whilst we would dearly love to avoid such a long-winded page, under UK law we have to present our T&C.
When you register on this web site, you will set a user name and password, this can be used later to place further purchases. Please – keep a note of your user name and password secure for future use.
All transactions are between you, the customer, and VE (UK), the seller. Your credit card will be debited by VE (UK). Once the order is processed all inquiries relating to delivery/fitment/charges/refunds/etc should be directed to VE (UK) at: [email protected] All prices at this site are (£) GB Pounds Sterling, and are subject to change without prior notice. In the event that an ordered item is unavailable, it will be refunded.
VE (UK) will only accept returned items with a Ve-uk.com Returns Number. The Returns Number will be issued when you contact Ve-uk to request to return an item.
Customers have a 7 working day period from the day after they receive the order, where under the “Distance Selling Act” a customer can return goods without incurring a handling charge, however return carriage costs are at your expense. After that period, and up to 14 days after the invoice date, any returned correctly supplied goods will be subject to a 20% handling charge.
Ve-uk.com may at its discretion give full or part credit/refund on parts returned up to a maximum of 14 days only from the original invoice date. This does not apply to ‘special order’ items or “Carburettor parts” which are deemed non-returnable. Should you wish to return a item please contact [email protected] Outside of the above time scales, parts supplied are not returnable.
A VE (UK) returns note must be requested before returning any part to us. This can be obtained by emailing us on [email protected] with your name, order number, and reason for return.
Goods will only be accepted for replacement/credit under the following conditions:
The parts to be returned must in as ‘new’ condition, in the original packaging and undamaged. The new part(s) must not have been fitted, used, damaged, or altered in any way, and must be with us within seven (7) working days of the returns note being issued.
Please ensure that once a ve-uk.com “Returns Number” has been issued, the goods being returned, are suitably packed for shipment and back with us within seven (7) days of the returns number being issued. If after ten (10) working days the goods have not been received the returns note issued will be cancelled. Goods being returned to VE (UK) that are damaged in transit or lost in transit to us, cannot be refunded. Please ensure that all returned goods are packed sufficiently to avoid being damaged. We recommend that parcels being returned to us, be insured for your benefit. On receipt the returned part(s) will be inspected for faults/compatibility, etc, and you will be advised by email as soon as possible
Should a part fail once fitted, the above system regarding obtaining a “Returns Number” should be adhered to. Upon receipt by us, and after inspection, a replacement/credit will be issued if the part(s) are deemed to have a manufacturing fault. Should a query arise regarding a fault, the item(s) concerned will be returned to the manufacturer for their decision. In the meantime replacements would be charged for, until confirmation is received from the manufacturers.
When returning any goods to VE (UK) you are responsible for any carriage costs. Any carriage costs involved in dispatch and returns to Ve-uk.com are not refundable.
Many of the electrical / electronic / digital items we supply are specialised and delicate in operation. It is important for you to understand that such items also need to be checked carefully before using them and, as such, a home mechanic may not have the necessary equipment to check the items are fitted and working correctly.
Although it may seem that it is a straight swap, old for new, the new component will require to be checked and specialised testing equipment is required to do such checks. For instance: checks should be made to stator readings prior to fitting a new CDI, and after fitting, there are other checks that will require to be done.
Therefore, the manufacturers highly recommend you seek the services of a “qualified technician” to fit these type of components for you. Proof of fitting by a “qualified technician” will be required before we enter into any query regarding an electrical / electronic / digital component.
We therefore reserve the right to have any returned electrical/electronic/digital components, which have been supplied and fitted, checked by the manufacturers prior to any credit being issued. Replacements would therefore be charged for until confirmation is received from the manufacturers or suppliers. This is a condition set by our manufacturers or suppliers of such electrical / electronic / digital components.
ORDERING – SHIPPING IN THE UK
Our working week is Monday to Friday, 9am to 5.30pm. Orders placed before 5pm are processed that day, subject to availability. Orders received after 5pm are processed the next working day. (e.g. orders received later than 5pm on Friday are processed on the Monday, unless it is a UK Bank Holiday, in which case it would be processed on the Tuesday after the Bank Holiday).
To avoid overcharging for shipping VE (UK) will calculate shipping costs based on the size and weight of your order and charge the shipping at the appropriate cost, initially your order will show costs for a courier delivery, if the order can be shipped for a lower price by post then we will do so and refund the difference. Certain areas of the UK are subject to increased shipping costs such as the Highlands and Islands of Scotland and certain islands off the UK mainland.
ORDERING – SHIPPING OVERSEAS
Most EU countries and some European Non EU countries have fixed shipping rates and these prices will be shown when ordering. All carriage charges are from VE (UK) to you at your specified address. Overseas carriage charges are determined once the package is complete and packed to send to you by VE (UK). In all cases carriage costs are charged on each individual order sent. Default shipping costs for your country, are shown in your Basket and will be adjusted if your order is dispatched not by courier but by post.
All prices at this site are (£) GB Pounds Sterling. For orders to destinations outside the EU you may have to pay taxes and duty on orders when they reach your country. These will be levied by your country’s customs and you are responsible for paying any taxes or duties on your order. We cannot advise what these taxes and/or duties my cost. For more information seek advice at your country’s customs office.
For countries inside the European Union, Vat is chargeable at standard UK rates. For countries outside the European Union, UK Vat is NOT applicable and will NOT be charged. There is NO Vat in the UK on helmets or books.
EMAILS AND HOW TO RESPOND
Whenever an order is received an automated confirmation of order is sent. This confirms that your order has been received and is being processed by VE (UK). If you do not receive the automated confirmation of order, please check your email box is not full, and that you have supplied the correct email address when you placed your order. Please also check your spam/junk filter.
For every order received an Automated confirmation of order is always sent to the email address you supplied.
You will receive two further emails, one confirming payment from your payment processor, and a confirmation of dispatch from VE (UK) with tracking details, if applicable.
N.B. Problems can occur when you give a wrong email address, or you change your email address after placing your order. To ensure you receive the automated confirmation of order or any other email relating to your order it is important that you use the same email address throughout the transaction. The onus is on the customer to ensure to ensure that emails sent by VE (UK) can be received at the email address provided in the details given on your order form.
The last thing we want you to do is order the wrong parts. The onus is on you to ensure the part(s) you order are what you require. Likewise fitting certain parts requires workshop facilities, tools, and experience. Before you commence fitting, the onus is on you to ensure that you have the facilities to fit the parts concerned to the specification required.
All images shown at the VE (UK) website are copyright and are watermarked. Unauthorised use may result in legal action.
Certain images at this site are generic and are supplied as a guide only. Parts shown may differ in appearance to those supplied.
Manufacturers of parts shown at this site reserve the right to alter the specification of any item, without prior notice.
Our Cookies Policy: We use both session cookies and persistent cookies on this website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes: to recognise your computer when you visit our website, to track you as you navigate our website, and to enable the use of the shopping cart on our website. Blocking cookies will severely limit your ability to use this web site.
Should you have any questions about our Cookies Policy, please contact us by email [email protected]
VE (UK) Supermarket is governed by UK law.
Scooter & Scooterist Limited t/a VE (UK), Registered office, 6 Nottingham Road, Long Eaton, Nottingham, NG10 1HP.
A Company Registered in England No 2058227, VAT No 449 9950 81
Thank you for shopping at the VE (UK).
E & O E. 2017